Best practices

Our interviews with practitioners uncovered many lessons and best practices that apply to all parts of supporting benefits access.

Learn more about what might be needed for you to start, improve, or expand your access to benefits supports.


The organizational systems you have in place are important to provide effective benefits access supports.

Investigate different systems


You can enable strong access to benefits supports by choosing the right staff and providing a supportive environment for them. Learn what supports are critical for staff who are delivering access to benefits services.

Browse recommended staff skills


There are many unique principles, that specify how you can approach access to benefits services, regardless of the way you help clients access benefits. These principles can help you design your supports in a way that will meet client needs effectively.

Learn the 6 key principles

Start navigating the benefits journey

See how you can offer supports throughout a person’s journey towards getting and maintaining benefits. Pin what you’d like to investigate, hide what you find out of scope for now, and keep track of what you’ve read.