Step 4: Maintaining benefits

Build awareness of upcoming dates and deadlines


Maintaining benefits sometimes requires ongoing action, like filling out a reporting form or keeping your tax filing up to date. Your organization can play an important role by reminding their community about these important milestones.

  • Staff time — Staff will need time to identify the relevant benefits for their community and to create reminders.
  • Partnerships — It will be helpful to have connections with local organizations who can assist with other aspects such as help filling out forms.

  • Identify benefits relevant your community that have important renewal requirements. You can use the Benefits Wayfinder to search for benefits.
  • Create reminders or post notices about key dates on social media, newsletters or around your facility.
  • Find organizations in your community that can help with accessing these benefits. You can start by browsing the Help section of the Benefits Wayfinder.

  • Set up a reminder to spread the word about each relevant upcoming renewal date, a month or two before the date itself.
  • Create a calendar on your organization’s website listing the renewal dates for the most common benefits accessed by your community members and make sure this is kept up to date.
  • Include reminders in your client’s file/Client Management System (CMS) to ensure you discuss these upcoming dates and deadlines when you meet with clients or reach out to them in advance of these dates.

  • The Guaranteed Income Supplement (GIS) is a critical income source for many seniors, and it requires recipients to file their taxes on time, by April 30 every year, to keep getting benefits.
  • The GuardRails strategy is a partnership between the New York Department of Social Services and Robin Hood, New York City’s largest poverty-fighting organisation. It streamlines the annual Supplemental Nutrition Assistance Program (SNAP) recertification process using text messaging.
  • Here is a list of due dates and payment dates for personal income tax.
  • Here is a list of social assistance payment dates in Ontario.

Other supports that might interest you

No cards. Check filters.

Crtitical supports you can provide throughout your client's entire journey

No cards. Check filters.